The procurement process will be mutually agreed to in terms of processes to be followed, forecasts in terms of periodic requirements, negotiation for best possible warranties for the customer.Purchased equipment can be placed in Bond stock at no charge to our customers. Pointeq can provide you with weekly reports based on usage of stock and the balances on hand.
We are in a position to assist you with procurement and supply of systems and peripherals due to the long-established relationships with equipment suppliers.
The supply of equipment is undoubtedly linked to:
- Warranty Management
- Storage and Distribution
- Change control
- Asset Control
- Installation
Our areas of expertise include new infrastructure roll-outs, upgrading of existing infrastructures and a complete Project Life-Cycle Involvement.
Each project will have an assigned Project Manager whose responsibilities will include:
- Ensuring that the project deliverables are met within time and budget.
- Interfacing with the client.
- Providing of status reports.
- Ensuring that each project consists of a Planning, Implementation, Testing and Post-implementation phase.
Once the vendor and customer have agreed to a Project Plan and Technical Specifications, the implementation will commence.
The implementation includes:
- The procurement of agreed hardware and software.
- The implementation of technical staff/resources.
- During the testing phase standards and quality will be verified.
- Verify that the set objectives have been met.
- Acquiring client sign-off.
Pointeq hosts warehousing facilities and can provide excellent service to dispatch to 21 main centres.
As far as Checkout Terminals, Scanners and Printers are concerned, literally millions of units have been installed worldwide. Pointeq will only support and deal in recognised high quality products and suppliers.
Pointeq is setting up and configuring all systems at our Headquarters. All equipment is staged (real-time for a store/installation) and checked by us before being signed off. This process would be discussed with the customer to ensure that the desired standards are kept to/achieved. The equipment is serialized and documented. This information will be kept on our systems for future tracking, asset management and warranty purposes and be made available to the client.
Pointeq offers an attractive warranty on all products and an onsite warranty could be negotiated through the service company of choice. We will also work together with the Service Provider/s to ensure that the correct stock and parts are available to support the SLA. Standardisation also enables Pointeq to offer volume discounts, service level improvements and systems designed for services to drive revenue needs.
Pointeq can offer a 24 x 7 x 365 Help Desk for Contract customers. Every customer will have an agreed Service Level Agreement which will stipulate response times, level of support, restore time, loan equipment etc.
This encompasses the ongoing maintenance of systems and the availability of spares. Pointeq proposes using PC base units with a standard platform. This would involve a base unit with specific motherboards, CPU’s and RAM. Standardisation is a key issue, and the fact that technology is changing rapidly, the fact that motherboards, CPU’s, hard drives, memory etc. are continually changing over time, Pointeq would involve our client on a quality control system to evaluate and test all devices before implementation and ensure that systems are standardised.
